Job Description

Education Planner

Responsibilities

    ****Please put your Location in your CV

    • Maintaining positive & sustainable relationships with current ila customers (parents & students) for re-enrolments.
    • Generating new relationships with potential customers (new enrolment)
    • Identifying opportunities for greater profits from current customers.
    • Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.
    • Being in charge of all activities related to their customers in ILA to ensure that they receive high quality services and values from ILA
    • Other tasks related to their sales & care activities in their centres assigned by RM
    KPAs

    Key Result Areas

    Descriptions

    Measurement

    Consult new/current customers of long life education plan

    • Understand customers’ needs and financial capabilities.

    • Design & consult a personalized education plan match with each customer’s needs & financial capabilities.

    • Follow up & support to ensure our commitment

    New Sales Value/ Re-enrolment Value

    Arrange new students into new classes/current classes

    • Find the most suitable classes that match with students’ requirements.

    • Convince students to put them into those suitable classes.

    • Follow up with Academic team to ensure full support for customers.

    Total enrolment

    Maintain the high quality customer sales & care service

    • Work closely with RM/SM/AM to ensure customers’ satisfaction during the time they are with ILA

    • Handle customers’ queries/problems/issues promptly and effectively.

    • Follow up to ensure the personalized education plan to be implemented properly from both ila and customers.

    • Receive the CSS to follow up & take care their own accounts better.

    Retention Rate

    Customer







Requirements


    • Proven experience/knowledge and high interest as a Client Relationship oriented person.
    • Experience in sales and customer service are preferred
    • Problem-solving skills & attitude.
    • Excellent communication skills.
    • Aptitude for fostering positive relationships with current customers and new customers.
    • Teamwork and collaboration oriented.
    • Customer-oriented mindset.
    • Fluently in English.
    • BA or equivalent degree.



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