ILA

Job Description

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Maintaining positive & sustainable relationships with current ILA customers (parents & students) for re-enrolments.
Generating new relationships with potential customers (new enrolment)
Identifying opportunities for greater profits from current customers.
Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.
Being in charge of all activities related to their customers in ILA to ensure that they receive high quality services and values from ILA
Other tasks related to their sales & care activities in their centres assigned by RM

KPAs

Key Result Areas	Descriptions	Measurement
Consult new/current customers of long life education plan	Understand customers’ needs and financial capabilities. Design & consult a personalized education plan match with each customer’s needs & financial capabilities. Follow up & support to ensure our commitment	New Sales Value/ Re-enrolment Value
Arrange new students into new classes/current classes	Find the most suitable classes that match with students’ requirements. Convince students to put them into those suitable classes. Follow up with Academic team to ensure full support for customers.	Total enrolment
Maintain the high quality customer sales & care service	Work closely with RM/SM/AM to ensure customers’ satisfaction during the time they are with ILA Handle customers’ queries/problems/issues promptly and effectively. Follow up to ensure the personalized education plan to be implemented properly from both ila and customers. Receive the CSS to follow up & take care their own accounts better.	Retention Rate
Customer

Proven experience/knowledge and high interest as a Client Relationship oriented person.
Experience in sales and customer service are preferred
Problem-solving skills & attitude.
Excellent communication skills.
Aptitude for fostering positive relationships with current customers and new customers.
Teamwork and collaboration oriented.
Customer-oriented mindset.
Fluently in English.
BA or equivalent degree.