Job Description

Operations Officer (Ha Noi)


    1. Course Administration

    Other tasks are included for CCO who is in charge of Inventory:
    - Prepare and maintain class folders
    - Manage class information
    - Update parents/ students with course progress
    - Input results
    - Prepare letters/certificates

    2. Exam organisation
    - Suggest students for Cambridge exam
    - Organise revision
    - Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)
    - Inform students of results

    3. Materials management
    - Check and update teaching resources such as speaking cards, tests
    - Prepare materials for students
    - Prepare materials inventory

    4. Classroom management
    - Room arrangement
    - Change or book room as requested

    5. Customer Service
    - Support with organising events/ activities for students
    - Handle students’ requests/ complaints on a daily basis
    - Prepare based on PR-Inventory Management and get verification from OS
    - Input to inventory database and get approval from CM

    6. Monthly order:
    - Prepare and get approval from CM/OS
    - Follow up with Admin/HO on receiving

    7. Delivery to customers:
    - Prepare based on no. of students and classes opening
    - Deliver to FO and TSC upon request
    - Deliver directly to customers when needed

    8. Inventory management:
    - Manage and make sure the stock in good condition and well-arranged
    - Prepare monthly report and input in database
    - Conduct inventory checking under supervision of OS/CM

    9. Other tasks assigned by OS/CM


    - Undergraduate, qualifications in English and education are preferred
    - Experience working in customer service or administration in foreign invested companies.
    - Communication skill
    - Problem solving skill
    - Good communication in both English and Vietnamese (at least Pre-intermediate 4 level)
    - Familiar with MS Office
    - Be able to work on shift

CANDIDATE INFORMATION (All information below is compulsory. Kindly complete all information)

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