Hotline 1900 6965

Job Description

Relationship Manager - OLA Mỹ Tho

Responsibilities

    Job purpose: to develop and manage a training centre in response to the company’s directions, strategies in order to achieve the budgets.

    1. Centre performance:
    - Propose the annual financial budgets including new sales, revenue, overhead costs and contributions;
    - Together with Academic Manager (AM), propose the annual non-financial targets including: re-enrolment rate, lost teaching hours, CSS, etc
    - Propose plans and actions in order to achieve the approved annual budgets and targets.

    2. Centre operations:
    a. Property management
    - Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
    - Maintain all facilities and equipment in proper conditions: clean, safe and workable;
    - Maintain ILA standards inside and outside the building: visual, billboard, posters, noticeboard;
    - Responsible for appropriate forecast and ordering of books and materials for centre use.

    b. Human Resources
    - Train and coach staff
    - Develop staff
    - Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards.

    c. Academic involvement
    - Work with Academic Manager about the following for the purpose of bringing the best results to the company and the best services to relevant people: customers, teachers, TAs, staff.
    - Non-financial budgets
    - Scheduling
    - Teachers issues, if any
    - Events
    - Others where appropriate

    3. Marketing
    - Understand the market and organize events to achieve monthly, quarterly and yearly sales target


Requirements

    Qualifications:
    • University graduate
    • At least 3 years experience at management level in a foreign invested company
    • Understanding of local and foreign educational systems
    Skills:
    • Strategy planning skills
    • Good management skills
    • Strong sales and customer service focus
    • Excellent organizational skills
    • Excellent interpersonal and communication skills
    • Good presentation and persuasive skills
    • Training, coaching and delegating skills
    Language: Fluent in both English and Vietnamese
    Computers: Familiar with MS Office, Microsoft Project, etc

     

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