Job Description

Sales & Care Trainer

Responsibilities

    - Training Design
    • Develop annual training plan based on cross functions TNA results
    • Execute training plan, guidelines, procedures, forms
    • Carry out all training and development programmes
    • Follow up and monitor training budget effectively
    • Work closely with internal and external training providers on designing course content to match with TNA results
    • Maintain & update training materials, training reports.
    • Develop training materials that aligned with TNA or upon requests.

    - Training Delivery
    • Prepare logistic for training courses
    • Implement training and development plan of supervisory, officer, staff levels 
    • Cooperate with internal trainers to roll out training programmes which are developed and administered in house.
    • Coordinate with external trainers for training implementation.

    - Training Evaluation
    • Conduct participants’ evaluations right after completing training programmes.
    • Coordinate with department/function heads to evaluate staff performance progress within 3 months after completing training programmes
    • Evaluate added value of training courses and provide inputs for following training sessions.
    • Control training budget and evaluate return on training investment

    - Sales Coaching & Mentoring
    • Work closely with centres staff/supervisor/manager to understand centres' performance and area of improvements.
    • Follow up with centre's performance and conduct coaching/mentoring sessions to improve performance.
    • Follow up to maintain coaching/mentoring effectiveness.

    - Quality Control
    • Ensure centre's performances with accounts targets.
    • Assess and evaluate centres and staff regularly to follow up with their performance.
    • Monitor the effective training evaluation system to have detailed data and develop improvement plan.


Requirements

    Qualifications:
    • Bachelor's Degree from an accredited University
    • Already at the same position with at least 2 years experience in training and development
    • Multinational organization experience preferred (in the education, consumer or financial industry is a plus)
    • Proficient in training, employee performance and development best practice.

    Skills:
    • Excellent communication skills with the ability to liaise and negotiate at executive level and above in a professional manner.
    • Strong leadership skills and cross cultural understanding.
    • Good presentation and persuasive skill.
    • Good training material development skill.

    Language: English Fluently

    Computer: Word, Excel, Microsoft Project, Powerpoint…

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