Job Description

Scheduling Officer

Responsibilities

    1. Re-enrollment:
    • Check re-enrollment status weekly.
    • Take action promptly

    2.Scheduling:
    • Forecast new classes
    • Schedule classes for the purpose of maximize enrollment and teaching hours
    • Schedule teachers in carry-on classes and level testing;
    • Arrange teachers for covering classes, absent teacher/absent Level Tester when requested
    • Be flexible and adapt the market demand in scheduling to maximize revenue and teaching hours
    • Smart scheduling
    • Work closely with AM in order to schedule fill-time teachers having enough hours as their contract
    • Work closely with CM to get general schedule and pick up classes which depend on the situation of number of teachers an center

    3. Customer Services:
    • Monitor teachers in their customer care tasks to make sure the services are professional
    • Support in events organized/planned by the company

    4. Administration:
    • During the course: class visit, callings, tests, resources, survey, results, telesales.
    • Update schedule changes (teachers'substitution, cancellation,..) on ERP forecast and work closely with AM, CM, FOS to request new teachers on NTRF.
    • Inform teachers whenever schools have activities or schools want to change schedule.

    5. Reporting:
    • Make teachers' monthly salary
    • Support AM in verifying teachers' leave requests
    • Calculate teaching hours every month for payment
    • Update teachers of any changes about their classes
    • Complete reports: weekly, monthly, or as required.


Requirements

    Qualification:
    • University degree, major in English is preferable
    • Experience in working in education, administration and customer services.
    • Experience in supervision position

    Skill:
    • Good leadership and management skills
    • Good analysis and problem solving skill
    • Be able to well manage and organize the job
    • Be careful and details
    • Language: Good communication skills both in English and Vietnamese
    • Computer: Good MS Office skills (Word, Excel, Access,...)
    Other requirements:
    • Be able to work on shift
    • Be able to travel to another TCs as request
    • Works well under pressure and handles stress
    • Excellent interpersonal skills and a collaborative working manner
    • Well presented
    • Enthusiastic, professional and well-organized
    • Ability to work independently as well as in a team
    • Ability to work under pressure
    • Outgoing personality and self motivated

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