Job Description

Teaching Assistant Officer

Responsibilities

    Teaching Assistant recruitment 

  • Forecast TA
  • Recruitment and selection

  • Scheduling

  • Scheduling (Class/Substitution/Supervision/Level Testing)
  • Supporting Tasks

  • Remuneration

  • Make TA Salary sheet/Scale raise by centreUpdate students with course progress information
  • Follow up TA contract according to HR PR/PL

  • TA Performance Management

  • Observation: conduct, corrective action
  • Performance Appraisal
  • Disciplinary Process
  • Disciplinary Process

  • Customer Care

  • Support in handling requests and complaints
  • CSS Follow Up
  • Monitor re-enrolment rate of all EY classes
  • Support ELT social activities

  • TA Cost control

  • Smart Scheduling
  • Cost Efficiency

  • TA Cost control

  • Completed all reports as requested

  • Other

  • Monitor customer care activities, all task TA do (classroom management, customer care, re-enrolment, …)
  • Support centre when requested


Requirements

  • University Degree
  • Management skill
  • Team building and leadership/ownership
  • Communication skill
  • Problem solving skill
  • Training skill

CANDIDATE INFORMATION (All information below is compulsory. Kindly complete all information)