Telemarketing Manager (Outbound)
- Collaborate with Head of Sales to establish appointment, shows and sales goals
- Develop, implement and train on scripts for use by telemarketing team.
- Collaborate with CRM Manager to optimize telemarketing system and build telemarketing campaign processes.
- Select, recruit and hire team leaders and telemarketers
- Train daily and weekly team leaders and .telemarketers
- Oversee the daily workflow and scheduling of telemarketing staff.
- Monitor, record, listen and review phone calls to ensure quality service, compliance with applicable policies, best practice sharing and target achievement.
- Train, coach and help the team hit their KPI (call numbers, talk times, qualified leads generated, appointments and center shows, sales revenues).
- Prepare and present daily, weekly and monthly qualified leads, appointments, shows and sales reports.
- Capacity to handle high stress level and perform to achieve challenging targets
- Resolve customer complaints and grievances.
- Performs other related duties as assigned.
- At least three years of telemarketing team leader/ manager experience required.
- Proven achievement of relevant and measurable results in this position
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills.
- Excellent interpersonal and negotiation skills.
- Strong supervisory and leadership skills with a proven ability to efficiently recruit, train, motivate and manage a team.
- Excellent organizational and planning skills and attention to detail.
- Good communication in English and Vietnamese
- Familiar with MS Office and CRM system
CANDIDATE INFORMATION (All information below is compulsory. Kindly complete all information)
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