1. Re-enrollment:

• Check re-enrollment status weekly.

• Take action promptly

• Forecast new classes

• Schedule classes for the purpose of maximize enrollment and teaching hours

• Schedule teachers in carry-on classes and level testing;

• Arrange teachers for covering classes, absent teacher/absent Level Tester when requested

• Be flexible and adapt the market demand in scheduling to maximize revenue and teaching hours

• Smart scheduling

• Work closely with AM in order to schedule fill-time teachers having enough hours as their contract

• Work closely with CM to get general schedule and pick up classes which depend on the situation of number of teachers an center

• Monitor teachers in their customer care tasks to make sure the services are professional

• Support in events organized/planned by the company

• During the course: class visit, callings, tests, resources, survey, results, telesales.

• Update schedule changes (teachers' substitution, cancellation,..) on ERP forecast and work closely with AM, CM, FOS to request new teachers on NTRF.

• Inform teachers whenever schools have activities or schools want to change schedule.

• Make teachers' monthly salary

• Support AM in verifying teachers' leave requests

• Calculate teaching hours every month for payment

• Update teachers of any changes about their classes

• Complete reports: weekly, monthly, or as required.

Benefits

• Competitive salary package

• Performance Bonus

• 14 days of annual leave

• Healthcare insurance

• Health Check

• English Courses Discount (90% for employee, 75% for 1st relation of employee, 50% for 2nd & 3rd relation of employee)

• ILA Party, Training, Engagement activities

Qualification:

• University degree, major in English is preferable

• Experience in working in education, administration and customer services is preferable

• Good management skill

• Good analysis and problem solving skill

• Be able to well manage and organize the job

• Be careful and details

• Language: Good communication skills both in English and Vietnamese

• Computer: Good MS Office skills (Word, Excel, Access,...)

• Be able to work on shift

• Be able to travel to another TCs as request

• Works well under pressure and handles stress

• Excellent interpersonal skills and a collaborative working manner

• Well presented

• Enthusiastic, professional and well-organized

• Ability to work independently as well as in a team

• Ability to work under pressure

• Outgoing personality and self motivated