Job Description

[ILA] Educational Counsellor (Overseas Study Centre)


    • Have excellent knowledge in terms of product and functional knowledge
    • Give counselling to customers in person, on phone and by email
    • Do telesales
    • Complete school application and visa application
    • Liaise with overseas schools on student application and issues
    • Make sure the student folder filed with appropriate and enough documents
    • Handle customer issues; get support from superiors if necessary
    • Conduct visa training and program orientation
    • Follow up student study pathway with schools
    • Conduct customer service after sales: build up supporter network and strengthen relationship with students
    • Be interpreter for department seminars & support school partners at fairs
    • Get to know and update overseas study market, competitors and other related education organizations frequently
    • Attend training workshops, exhibitions, fairs and relevant events
    • Be leaders for summer course program
    • Make sure the working area neat and tidy
    • Support CM on assigned tasks



    • University Degree
    • Welcome candidates with Study Abroad background
    • Preferred 6 months experience in sales & customer service
    • Experience in Overseas Study area and Administration is a plus
    • Ownership
    • Team work
    • Communication
    • Problem solving
    • Creativity
    • Cooperation
    • Capability building
    • Good English (4 skills), Intermediate level or above
    • Good at MS-Office (Word, Excel, PowerPoint, Outlook)
    • Competitive salary
    • Insurances fully provided
    • Private insurance will be provided for official staff
    • Discount up to 90% English tuition fees for staff and close relatives
    • An active, professional, dedicated working environment with experienced managers and friendly colleagues
    • Bonding trips and events
    • 14 day-off per year along with other benefits according to the company's regulation.
    • Chances for promotion and transfer

CANDIDATE INFORMATION (All information below is compulsory. Kindly complete all information)

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