[ILA] Operations Supervisor
Responsibilities
What You’ll Be Doing
1 . Training and Development
- Conduct
Workshop/Training for TA and Operation
- Operation
Officer and TA Development
2. Staff supervising
- Observe/monitor
to make sure Operation Officer’s performance is accurate and professional;
- Monitor to
make sure Operation Officer follow policies, procedures, instructions, internal
regulations and standards;
- Check ERP to
make sure every process is applied correctly;
- Arrange staff
working schedule
3. Inventory
-
Responsible for appropriate forecast and ordering of books and materials for
centre use
4. Course administration
- Before a
class start: classroom, teacher, TAs, books, CDs, POS, resources;
- Monitor ILA parents
to make sure all information correct
5. Class schedule
- Work closely
with sales and care team to merge or fill classes to burn revenue
- Monitor all
class to alert CM to avoid delay or cancel
- Work close
with sales and care team to forecast new classes
6. TA management
- Teaching Assistant recruitment
- Scheduling for Teaching Assistant
- Remuneration
- TA Performance management
Working location: ILA Le Van Viet, ILA Pham Hung
- Competitive salary
- Insurance fully provided
- Private insurance will be provided for official staff
- Discount up to 90% on English tuition fees for staff and close relatives
- An active, professional, dedicated working environment with experienced managers and friendly colleagues
- Bonding trips and events
- 14 day-off per year along with other benefits according to the company's regulations.
- Chances for promotion and transfer
Requirements
- Prefer 02 years of working experience in a foreign company and in-service product
- Prefer working experience in an educational organization
- University graduated
- Ability to work independently and as part of team
- Fluent in both English
CANDIDATE INFORMATION (All information below is compulsory. Kindly complete all information)
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