Job Description

[ILA] Operations Supervisor


    What You’ll Be Doing

    1 . Training and Development

    - Conduct Workshop/Training for TA and Operation

    - Operation Officer and TA Development

    2. Staff supervising

    - Observe/monitor to make sure Operation Officer’s performance is accurate and professional;

    - Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards;

    - Check ERP to make sure every process is applied correctly;

    - Arrange staff working schedule

    3. Inventory

     - Responsible for appropriate forecast and ordering of books and materials for centre use

    4. Course administration

    - Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;

    - Monitor ILA parents to make sure all information correct

    5. Class schedule

    - Work closely with sales and care team to merge or fill classes to burn revenue

    - Monitor all class to alert CM to avoid delay or cancel

    - Work close with sales and care team to forecast new classes

    6. TA management

    - Teaching Assistant recruitment

    -  Scheduling for Teaching Assistant

    - Remuneration

    - TA Performance management

    Working location: ILA Le Van Viet, ILA Pham Hung

    What You’ll Be Getting

    - Competitive salary

    - Insurance fully provided

    - Private insurance will be provided for official staff

    - Discount up to 90% on English tuition fees for staff and close relatives

    - An active, professional, dedicated working environment with experienced managers and friendly colleagues

    - Bonding trips and events

    - 14 day-off per year along with other benefits according to the company's regulations.

    - Chances for promotion and transfer


    Who We Are Looking For

    - Prefer 02 years of working experience in a foreign company and in-service product

    - Prefer working experience in an educational organization

    - University graduated

    - Ability to work independently and as part of team

    - Fluent in both English

CANDIDATE INFORMATION (All information below is compulsory. Kindly complete all information)

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