Key Accountabilities

• Manage the Admission team and monitor the sales performance.
• Manage the Admission team and monitor the customer care service quality.
• Train and support the admission team in building and improving sales & care skills.
• Work with marketing to ensure campaigns are turned into effective operational delivery; including additional briefing and training for team members as required.
• Meet with other ILO teams to handle customer-related areas
• Take tasks as an AO when dealing with their own accounts, when necessary.
• Oversee and supervise the sales performance of all ILO campuses.

Key Result Areas

• Consult new/current customers of the education plan
• Arrange new students into new classes/current classes
• Maintain high-quality customer sales & care service
• Team development & engagement

BENEFITS:

• Competitive salary
• Insurances fully provided
• Private insurance will be provided for official staff
• Discount up to 90% on English tuition fees for staff and close relatives
• An active, professional, dedicated working environment with experienced managers and friendly colleagues
• Bonding trips and events
• 16 day-off per year along with other benefits according to the company's regulation.
• Chances for promotion and transfer

Education: Bachelor or above degree.

Experience:

- 3+ years of proven experience, knowledge and high interest as a Client

- Experience in sales and customer service is preferred.

Technical skills: Microsoft Office

Soft Skills:

- Relationship-oriented leader.

- Mentoring & Coaching skills.

- Teamwork and leadership skills.

- Problem-solving skills & attitude.

- Excellent communication skills. 

Other requirements

- Fluent in English

- Aptitude for fostering positive relationships with current customers and new customers.

- Customer-oriented mindset.

- Willing to travel as business requires.