JOB DESCRIPTION:

1. Planning

- Plan and work with CM for weekly, monthly, quarterly and yearly activities to drive sales and re-sales

- Plan for monthly, quarterly, yearly to train/coach staff in department

2. New sales management

- Weekly and monthly sales and re-sales planning

- Monitor sales and re-sales performance daily;

- Monitor conversion rate (visitors – placement tests- sales) daily;

- Follow up bookings daily;

- Review sales and re-sales performance weekly and set plan for upcoming week(s).

- Co-operate with other training centres to maximize sales and re-sales for the company;

- Monitor telesales activities at centre

3. Customer satisfaction

+ Customer service

- Monitor sales and care team in their customer care tasks to make sure the services are professional;

- Handle customers’ feedbacks/complaints;

- Verify customers requests relating to saving fee, class transfer, refund, etc

- Verify special offer or discounts;

- Propose events, activities for centre when necessary;

- Support in events organized/planned by the company

+Coaching and training

- Conduct Workshop/Training for sales and care team

- Sales and Care Development

4. Centre Operation

- Observe/monitor to make sure PA’s performance is accurate and professional;

- Monitor to make sure PA follow policies, procedures, instructions, internal regulations and standards;

- Check ERP to make sure every process is applied correctly;

- Arrange staff working schedule

5. School contract

- Visit school to build relationship

- Monitor school contract to make sure deliver good service to the students

- Follow up payment at school

6. Marketing

• Local MRK

- Prepare and organize all local marketing event at centre

• ELT activities

- Support all ELT activities at centre

7. Reporting

- Complete reports: weekly, monthly or as required

- Verify weekly monthly new sales and re-sales report

- Verify Non-standard Working Hours Report

- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases.

- Corporate report

- Verify weekly and monthly ILA account report

8. CM Delegation

- Support CM in centre performance

financial KPIs: new sales, revenue;

- Support TCM in cost control: utilities, paper, stationery, resources;

- Work with HO departments and training centres, when necessary

- Work with local authorities, landlord, schools, clients, when necessary

9. Account management

- Assign account to EP

- Monitor all account at the centre to ensure good service

- Manage account lost of each EP

- Transfer account on time if any issue happened

- Working location:  ILA Nguyễn Đình Chiểu, Phường Võ Thị Sáu, Quận 3, Thành phố Hồ Chí Minh

BENEFITS:

• Competitive salary
• Insurances fully provided
• Private insurance will be provided for official staff
• Discount up to 90% English tuition fees for staff and close relatives
• An active, professional, dedicated working environment with experienced managers and friendly colleagues
• Bonding trips and events
• 14 day-off per year along with other benefits according to the company's regulation.
• Chances for promotion and transfer

• Qualifications
  • University degree
  • 2-3 years of experience of Sales/ Consulting in Education/ Training industry
  • Experience in supervision position
• Skills
  • Good leadership and management skills
  • Good analysis & problem solving skill
  • Be able to well manage and organise the job
  • Be careful and details
  • Training, delegation & coaching skill
  • Basic knowledge in finance
• Language: Good communication skills both in English and Vietnamese
• Computer: Good MS Office skills (Word, Excel, Access…)